US based Support Consultant to work with Australian Global Support Team

  • Bids4
  • Budget 1,500.00$
  • Average Bid 1,392.50$
  • Location United Kingdom

Posted on June 12, 2019

Active - 2 months left
Bid

Project Desciption

We are an established Managed Services and Cloud-based consultancy team based in Australia. 

We are looking for experienced Technical Support Consultants to work with our Australian IT Managed Services Team supporting Australian-based customers.

You must be available for a shift from either 7am-3pm or 8am-4pm (your local time).

In the role, we will be handing off customer tasks/requests from our Australian Team, and you will be required to hand-off tasks to other global support team consultants at the end of the shift.

You will be provided with a secure operating environment that is available from any device. This will include all the tools needed to perform the role.

Understanding or experience with the following;
– Amazon Web Services
– Office365
– Microsoft Servers (2003, 2008, 2008R2, 2012, 2012R2)
– Networking (TCPIP)
– Microsoft Windows (Vista, 7, 8, 10)
– Microsoft Office (2003, 2007, 2010, 2013, 2016)
– Active Directory
– Powershell
– Citrix (Multiple terminal servers and XenApp/XenServer)
– Firewall’s (Sophos)
– Ticket management (Zendesk)
– Monitoring (DataDog)
– Owning overnight/weekend patching cycles
– Database Knowledge/Management (My SQL, MSSQL)

Systems you will be using:

– Zendesk 
– PagerDuty
– Email
– Amazon Connect
– Amazon Workspaces
– Slack

Required: 

Attention to detail;
Impeccable written & verbal communication skills; 
Ownership of tasks through to completion;

If you are asked for an interview, you will be asked to complete a 15-minute task to prove your competence with technology.

When applying please include the word “DataDog” at the beginning of your application (helps us weed out the bots).

Employer Information

11 project(s) posted hire 12 freelancers
Member since: March 26, 2019
FREELANCER BIDDING (4)

DEEPU GEORGE

IT SUPPORT ENGINEER

India

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Dhara Andharia

Software Developer and Intsructor

India

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mark smith

CEO

India

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Brownmiz pro

App Developer

United States

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